Tugas Soft Skill "Cara merayu Pelanggan"

How to woo customers

Everyone wants
It is common for people who contacted and requested time to meet your desire to reject the requested time for one reason or another, for example:
1. Relevant people really busy
2. Was in the bad mood
3. Not happy schedule disturbed
4. Currently interested in your proposal

Some of the reasons above is only part of the reason, there are many other reasons that essentially refused to confirm an appointment.
Instead, you as the staff who have the task of making appointments, always faced with rejection.
If only rejection occurs can be reduced, certainly will increase the effectiveness of work; hopefully encourage career advancement.
Tips & Preparation
Practical ways that can be applied is to apply a technique called Answer Yes & Yes, that essentially provides a great opportunity to talk to your opponent to give confirmation of time without coercion. Consider the following example fragment:
1. Suppose you ask for time to meet tomorrow, Tuesday, at 9 am. Consider the following conversation:
Customer: "I can not tomorrow!"
You: "Well sir, if so afternoon at 2, can?"
Customer: "You just try to call again yes, I'm busy."
You: "Well sir, 11an hour tomorrow morning to confirm my return, thank you for your time and attention, thank you
2. The next example, the customer refused to meet this week:
Customer: "This week I'm full, I call ya Next week?"
You: "Well sir, I can then schedule a tentative schedule for next Tuesday morning at 9?"
Customer: "Can I try again maybe I confirm there is another event."
You: "Thank you sir, Monday afternoon after a break of about an 1 hour I will confirm again, Good day"

3. Next, you have repeatedly pursued by the examples above, but still rejected.
Customer: "I know you've tried but I could not time for your love"
You: "If for example I met you, five minutes before lunch tomorrow? Mr. lunch which normally? "
Customer: "I have a lunch meeting with my client"
You: "well, then maybe the day after the day Thursday at the same hour before lunch, I will visit you at work ... I need five minutes to infokan ABC (Ket: ABC = the subject of your conversation)

4. Here is another variation of the sample number 3 above:
Customer: "I tahiu you've tried but I could not time for your love"
You: "Well sir, because you're so busy, maybe I could be a trust you recommend for me to meet?"
Customer: "Please contact Sdr. XYZ he can help for this purpose "
You: "Well sir, I'll meet you at XYZ, and the results will I let you back via phone, or if you fit in, I'll stop by, thank you"

To all the examples above are some of the responses you might receive, could be better or worse:) Of course your response can be modified according to circumstances and conditions.

However ..., the common thread of all the examples above is the willingness and ability to confirm the time mendrive generally not clearly expressed by your customers.

With proper communication and preparation; for example: you already know the exact schedule of your item on the agenda is empty, so it can offer the appropriate alternative time to the customer.

As a follow-up, do not forget to record the follow-up schedule, give the alarm in electronic agendas (eg: PDA) or Hand Phone you as a reminder of follow-up schedule / confirmation back that were promised in the last conversation with the customer.

Consider again the examples above, all the time promised to give a definite timetable, at 2 PM on Tuesday, at lunch today ... , At 9 am, Tuesday afternoon at 1's, etc. is a definite time (firm) for an appointment.

By providing a schedule that is always offered as an alternative, customers will be "conditioned" to give an answer Yes as a higher tendency.

Leave your conventional way of just asking your customers when empty and waiting for a reply from the customer without asking for a fixed time such as Tuesday morning (the morning from 8 s / d before lunch there four hours duration is not clear); great opportunity refusal or avoidance.